EMBARKING ON YOUR ASES JOURNEY
What is ASES?
The Australian Service Excellence Standards (ASES), is a quality improvement program, that aims to assist non-government organisations to improve their business systems, management practices and program service delivery, to develop their capacity to strive towards continuous improvement in quality service delivery.
Accreditation Levels
ASES Certificate Level
This accreditation level is meeting fundamental business practice and client services, covering all corporate functions and services.
ASES Award Level
The highest accreditation level, aspiring for organisational excellence, requiring the capacity to continually improve and effectively manage change.
Steps to ASES Accreditation
1. Register your intent to undertake ASES.
2. Engagement with external assessor.
3. Pre-assessment activities including completion of self-assessment.
4. Desktop review of self assessment.
5. Onsite assessment activities.
6. Draft External Assessment Report.
7. Develop a Quality Action Plan (if required).
8. Review of the Quality Improvement Plan (within six months).
9. Issue of Final Assessment Report and lodgement to SA DHS for accreditation.
Athena 360 an Approved Assessor
Athena 360 is an approved Assessor with the Department of Human Services. We are committed to delivering unparalleled support, partnering with you to achieve ASES accreditation.
Our dedicated team brings extensive experience and an in-depth understanding of the unique challenges faced by organisations within the Human Services sector.
When you choose Athena 360, you can expect reliability, expertise, and a seamless experience.